FAQ

FREQUENTLY ASKED QUESTIONS

How do I contact you ?

You can contact us on +91 9909007800 from Monday to Saturday (10 am - 6.30 pm). Or drop us a mail at amisutraa@gmail.com. We'd love to help you with your queries.

What are the different ways to connect with Amisutraa?

You can provide your e-mail address through our contact number. Also, you can always follow our social handle @amisutraa across social media platforms like Facebook and Instagram. This will keep you updated about ongoing offers, promotions and our new launches.

What is ‘Register Me’?

From Register Me, you can access all the information related to your order(s). It gives you complete control to do the following:

You can fill up your personal information like Name, Email id & Phone No. along with any message to us.

Please refer our Privacy Policy.

Is it necessary to have an account to shop on Amisutraa?

No, you do not need to have an account to shop on Amisutraa. But we do recommend you to have yourself registered with us to  avail offers, discounts, and promotional store credits.

How do I register?

To register, you just need to click ‘Register Me’ in the Contact section on the top right of our website.

Do you take orders over the phone?                                                   

We do not take orders over the phone. The customer would have to video call, talk to us, choose a product and place an order through Call or Whatsapp on +91 99090 07800.

What is your Return Policy?

Amisutraa practices a simple and hassle-free Exchange & Return Policy. Customers have to raise a Return Request. We do have 'refund to source account’ policy. However, we would also be happy to exchange your product for a different product or offer Store Credits. Shipping Charges, in all cases, are non-refundable. 

No Returns or Exchanges would be acceptable if the return request is not raised within 24 hours from the date of purchase. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked. 

Products bought during sale can only be exchanged and are non refundable. The sale discount will not be applicable on exchange requests

How do I initiate Return/Exchange?

If unfortunately you have to return or exchange an order, please do so within 24 hours from the date of purchase. No return or exchange request would be accepted if the request is raised after 24 hours .

Exchange

No exchange, No return for the product which had any discounts.

Return

No Return will be accepted for the product which had any discount.

If the customer wishes to return any product, which has been bought on the full price, so the SALE OFFER will be void, and the customer has to bear the full price for the discounted product.

When is the refund initiated?

Refund will be processed within 2-3 working days, after we have received your product in our warehouse.

What if my product is defective?    

If the product sent to you is defective, we request you to inform us within 24 hours of receiving the product.

Do all sarees come with blouse piece?

No, not all sarees come with blouse piece. It is mentioned in the description if it has a blouse piece or not.

What is the dimension of the saree?

Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 meters for sarees with blouse piece and the width is approximately 47- 49 inches.

Are the products shown on website accurate?

Some of our products on our website are handmade and printed. We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom

Can I get a saree customized in a particular combination or design?

Sorry but unfortunately we do not customize a single saree as it is difficult to just make one saree, as the production cost goes higher. If the order is for a batch of 30 sarees or more, we could go ahead if we like the design too.

How do I find a product on the website?

We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. You could also reach us on phone or mail us.

How can I find out about the details about the product sizing, material and colour?

Please call or text us the code number of the product selected by you from the displayed products shown on our website. We have detailed product descriptions. 

Can I order through Whatsapp, Instagram or Facebook?

Unfortunately we do not accept orders through these apps. Your order needs to be placed through the call or mail only.

Do you take bulk orders?

We would love to discuss your plan for any bulk orders. Please drop a mail on amisutraa@gmail.com

Are there physical store for Amisutraa?

No, we don’t have a physical store. We will inform you soon we open our store. 

Something about Silk Care

Wash and care instructions for your valuable silks.

Some tips to take care of your silk sarees to make them last forever.

After buying, remove the saree from its box. Do not leave in a box or polythene bag for more than 3 days.

Unfold your silk sarees and change the folding every three months.

We recommend stitching of saree fall for jacquard and tissue sarees.

Washing Instructions

Do not use soap for the first 3 washes. Use only plain water.

For sarees, wash the border, pallu and body separately in the begining. Never beat the garment.

For subsequent washes, use good quality detergent soap.

Clean quickly. Do not bundle or keep wet for a long time.

Always wash the saree and other garments separately.

Use medium iron only.

Use sweat pad for the blouse.